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FREQUENTLY ASKED QUESTIONS

Rooms & Amenities

What time is check-in/check-out?

Check-in is from 2pm. Check-out is until 11am. If you require times outside this, please mention to staff when making your booking and we will always do our best to fulfill your request.

Do you have cots?

All new rooms can fit a cot which can be supplied at no cost. Please request when booking.

Can I add an extra bed to my booking?

Sofa beds are available in some rooms, subject to room type and availability. Please request from staff when making your booking.

Is there a gym for guests?

There is no gym in house, but the hotel can provide passes for gyms in the local area for a small fee.

What time do you serve meals?

Meals are available from 7am until 9pm, Sunday to Thursday and until 10pm Friday and Saturday.

Do you offer special group and corporate accommodation rates?

Of course! We can arrange special offers for all different size groups and companies. Contact us to discuss your requirements.

Location

Is there parking available?

Of course! We offer free parking for guests in the car park surrounding the hotel.

What transport is available around the hotel?

Taxi – Reception will happily book taxis for guests.

Bus – The M44 departs from directly outside the hotel to Westfield Marion going south or into the city travelling north. Busses come on average every 30 minutes.

Bikes – Enjoy the many bike tracks around Marion. Bike hire is available from reception.

Reservations

How does payment work?

We accept credit cards (Visa, Diners, AMEX, Master, JCB and Union Pay), cash and bank transfers (by prior arrangement). For non-refundable bookings, we will charge the given credit card for the full amount once the booking is made. For all flexible bookings, we will check the card has funds for the first night. Full payment for accommodation and a credit card pre-authorisation will be required on check-in.

Can I pay by Cash?

Non-refundable bookings must be paid using a valid credit card at time of booking. For flexible bookings, we require a valid credit card to guarantee for the first night. The guest can pay on arrival by cash, but a credit card is required for the pre-authorisation.

What if I don’t have a credit card?

A valid credit card, in the name of the person checking in must be provided as a guarantee for all bookings.

Can I use a friend’s credit card to make a booking?

No, a credit card and valid photo ID must be produced at check-in, these must match the name of the guest and the name on the booking.

What is required to check-in?

  • All guests must complete and sign a hotel registration card.
  • Full payment for accommodation is required on arrival.
  • All guests will be asked to present a credit card in the name of the registered guest in order to complete a pre-authorisation.
  • The amount of this pre-authorisation is determined by the length of stay and the room type in which you are staying but is a minimum of $100 per room.
  • The hotel will also request a valid photo ID on check in which must be match the name on the booking as well as the credit card used for payment and pre-authorisation.

What is a credit card pre-authorisation?

A pre-authorisation is a hold on funds by the bank. The hotel requests that the bank holds these funds as a guarantee on the room. A hold of funds in the form of a pre-authorisation is a standard industry practice to protect the hotel against fraud and property damage.

Funds are typically held for 5-14 working days, depending on the financial institution who issues the credit card. Please ensure you have sufficient funds to cover the pre-authorisation for this period.