About the Hotel
When will the hotel be open?
All of the new accommodation is scheduled to open on 22 July 2019! Until then, we have some of the existing rooms open from mid-June. Bookings are open from the beginning of September here, or contact us for dates prior.
What time is check-in/check-out?
Check-in is from 2pm. Check-out is 11am. If you require times outside this, please mention to staff when making your booking and we will always do our best to fulfill your request.
Do you have cots?
All new rooms can fit a cot which can be supplied at no cost. Please request when booking.
Can I add an extra bed to my booking?
Sofa bed and rollaway bookings are available, subject to room type and availability. Please request from staff when making your booking. Charges apply.
Is there a gym for guests?
There is no gym in house, but the hotel can provide passes for gyms in the local area for a small fee.
What time do you serve meals?
Meals will be available from 7am until 10pm, stay tuned for new menus arriving soon.
Do you offer special group and corporate accommodation rates?
Of course! We can arrange special offers for all different size groups and companies. Contact us to discuss your requirements.
Is there parking available?
Of course! We offer free parking for guests in the car park surrounding the hotel.
What transport is available around the hotel?
Taxi - Reception will happily book taxis for guests.
Bus - The M44 departs from directly outside the hotel to Westfield Marion going south or into the city travelling north. Busses come on average every 30 minutes.
Bikes - Enjoy the many bike tracks around Marion. Bikes will be available to hire from July.
How does payment work?
We accept credit cards (Visa, Diners, AMEX, Master, JCB and Union Pay), cash and bank transfers (by prior arrangement). For non-refundable bookings, we will charge the given credit card for the full amount once the booking is made. For all flexible bookings, we will check the card has funds for the first night. Full payment for accommodation and a credit card pre-authorisation will be required on check-in.
Can I pay by Cash?
Non-refundable bookings must be paid using a valid credit card at time of booking. For flexible bookings, we require a valid credit card to guarantee for the first night. The guest can pay on arrival by cash, but a credit card is required for the pre-authorisation.
What if I don't have a credit card?
A valid credit card, in the name of the person checking in must be provided as a guarantee for all bookings.
Can I use a friend's credit card to make a booking?
No, a credit card and valid photo ID must be produced at check-in, these must match the name of the guest and the name on the booking.